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3–27Troubleshooting
SOFTWARE ERROR *
Instruction Indication Yes No
1. Cycle power: Power off
printer. Wait 15 seconds.
Power on printer.
“SOFTWARE ERROR * ”
message.
Go to step 2 Return printer to
normal operation.
2. Disconnect the input data line
from the host computer.
Cycle power: Power off
printer. Wait 15 seconds.
Power on printer.
“SOFTWARE ERROR * ”
message.
Replace the CMX
controller board.
Not a printer
problem.
Application
software error.
Request
assistance from
your local support
group. Return
printer to normal
operation.
- Text and Graphics Printers 1
- FCC Notice 2
- Table of Contents 5
- Maintenance Overview 9
- About the Printer 10
- About This Manual 11
- Related Documents 12
- Safety Notices 14
- Hinweise zur Sicherheit 15
- Controls and Indicators 16
- 1–9Maintenance Overview 17
- 1–10 Maintenance Overview 18
- 1–11Maintenance Overview 19
- 1–12 Maintenance Overview 20
- Scheduled Maintenance 21
- Interval Procedure 22
- Inspecting the Printer 23
- Cleaning the Printer 24
- Card Cage 28
- Fan Assembly 28
- Troubleshooting 29
- Introduction 30
- Troubleshooting Aids 30
- LCD Messages 31
- Displayed Message Explanation 32
- Solution 32
- Displayed Message 33
- CLEAR PAPER JAM 38
- CLOSE PLATEN 39
- COIL HOT 40
- 3–13Troubleshooting 41
- DRVR CIR BAD* 42
- 3–15Troubleshooting 43
- FIRMWARE ERROR 44
- HAM. COIL OPEN * 45
- HB NOT INSTLD * 46
- LO DRV. SHORT 47
- LOAD PAPER 48
- POWER SUPPLY HOT 49
- 3–22 Troubleshooting 50
- PRINTER HOT 51
- RIBBON DRIVE 52
- Serial Interface Messages 53
- SHUTTLE JAM 54
- SOFTWARE ERROR * 55
- UP DRV. SHORT 56
- Troubleshooting Table 58
- 3–31Troubleshooting 59
- 3–32 Troubleshooting 60
- 3–33Troubleshooting 61
- Printer Confidence Check 62
- Diagnostic Printer Tests 63
- 3–37Troubleshooting 65
- Step Key Result Notes 65
- 3–38 Troubleshooting 66
- Step NotesResultKey 66
- Hidden Diagnostic Menu 67
- 3–40 Troubleshooting 68
- Figure 3–1. Diagnostics Menu 68
- Hex Code Printout 69
- 3–42 Troubleshooting 70
- ASCII Character Set 71
- 3–44 Troubleshooting 72
- NOTE: Left side adjustment 85
- 29. Close the printer cover 96
- Hammer Phasing Adjustment 97
- Adjustment 98
- Installing Software 99
- FILENAME.EXE 100
- Message Explanation 101
- Required 101
- Explanation 102
- Adjustment Procedures 104
- Replacement Procedures 105
- Organization of This Chapter 108
- Belt, Paper Feed Timing 109
- ± 2 inch–pounds 110
- ± 0.23 NSm) 110
- Belt, Platen Open 111
- Installation 112
- Replacement Procedures and 113
- Illustrated Parts List 113
- Circuit Board: CMX Controller 114
- Circuit Board: Power Supply 116
- Circuit Breaker 117
- Control Panel Assembly 118
- Removal 119
- Cover Assembly, Shuttle 120
- Fan Assembly, Card Cage 121
- Fan Assembly, Cabinet Exhaust 122
- Fan Assembly, Hammer Bank 123
- CMX Controller Board 126
- Motor Assembly, Paper Feed 127
- IMPORTANT 128
- Motor Assembly, Platen Open 129
- Motor Assembly, Ribbon Drive 131
- Paper Ironer 132
- Paper Path 133
- ± 2 inch–pounds (2.26 ± 0.23 137
- Resistors, Terminating 139
- Controller 140
- Ribbon Guide Assembly (L/R) 141
- Ribbon Hub 142
- Shaft, Splined 143
- Shaft, Support 145
- Shuttle Frame Assembly 146
- Spring Assembly, Gas 148
- Removal 149
- Tractor (L/R) 154
- List of Figures 155
- Part No 156
- (Order No.) 156
- Description Notes 156
- Power Cords 158
- Figure 5–10. Covers 163
- Figure 5–13. Tractor Shafts 169
- Figure 5–14. Platen 171
- Figure 5–16. Circuit Breaker 175
- Principles of Operation 177
- Line Matrix Printing 178
- Printing Mechanism 181
- Paper Transport System 183
- Ribbon Transport System 184
- Control Panel 186
- Data Controller 189
- Engine Controller 192
- Analog Drive Circuitry 193
- Power Supply Board 194
- Printer Interface 195
- Graphics 195
- Wire Data 197
- INTERCONNECTION DIAGRAM 198
- POWER DISTRIBUTION DIAGRAM 199
- Wire DataA–4 200
- A–5Wire Data 201
- Wire DataA–6 202
- A–7Wire Data 203
- Wire DataA–8 204
- Cable Assembly 205
- Centronics/Dataproducts I/O 205
- DescriptionPart No 205
- 153364–901 205
- Cable Routing, Mechanism Base 206
- A – AView 206
- 154470–901 207
- 152625–901 208
- 152624–901 209
- Cable Assembly, Card Cage Fan 210
- 152422–901 210
- Cable Assembly, Control Panel 211
- 152440–901 211
- Cable Assembly, Exhaust Fan 212
- 152424–901 212
- 152421–901 213
- 152423–901 214
- Cable Assembly, MPU 215
- 152425–901 215
- Wire DataA–20 216
- 152420–901 217
- FD–51852–01 218
- FD–51851–01 219
- SECTION A–A 219
- FD–51853–01 220
- Printer Specifications 221
- Duty Cycle 222
- Ribbon Specifications 222
- Paper Specifications 223
- Printer Dimensions 224
- Environmental Characteristics 224
- Electrical Characteristics 225
- Interfaces 226
- Printing Rates 227
- B–8 Printer Specifications 228
- Metric Conversion Tables 229
- Torque Table 231
- Noise Suppression Devices 241
- Control Panel Cable Assembly 242
- Parallel I/O Cable Assembly 242
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